To Date: 12-6-12.
Shri Rajeev Kapoor, Grievance
Officer and Joint Secretary (AT & A)
Department
of Personnel and Training, Room No. 193, North Block
New Delhi.110001. T. No. 23093668 . E/Mail: jsata@nic.in
New Delhi.110001. T. No. 23093668 . E/Mail: jsata@nic.in
Sub: Email
Management in the Government of India and working of DARPG Grievance Portal.
- It is observed for last several years that large number of
Government Offices provided with Computers & E/ Mail connections
at huge public cost do not use them nor take action on E/Mails received
from Public. e.g. Office of Chief Information Commission, Delhi and many
others.
- E/Mails of many offices
given in their Public Web Sites do not function for long periods but no action
is taken to reactivate. e.g. Offices of State Information Commission,
Mumbai & Navi Mumbai and many others. Failure Notices of 2 pages come.
- Some offices refuse to
accept E/Mails from Public and 2 page Failure Notices come. e.g. i) darpg@nic.in Address rejected.
ii) min_sje@sb.nic.in Same Reason.
iii) soniagandhi@sansad.nic.in Same Reason.
iv) All ministers and Secretaries except
Chief Minister & Chief Secretary of Maharashtra @ Maharashtra.gov.in User not known.
v) Municipal Commissioner and his officers
of Mumbai Municipal Corporation on
mcgm.gov.in and many others. Rejected. Very large number of examples with
2-3 pages Failure Notices can be produced in support of such rejection.
- Hardly, there is any government Office, which uses E/Mail for
replying to E/Mails or conveying any urgent matters to citizens. e.g.
Dates of Hearing for RTI Matters.
- All ministers, MPs, MLAs, Secretaries and Officers etc should
be available to Public on internet. Post Offices in many places like Mira
Road deliver letters after more than a month or two even from Mumbai to
Mira Road and after 3 months from Rail Bhawan to Mira Road!! It is therefore
absolutely necessary that internet E/Mails should remain available to
Public for quick contact of their Highest Leaders & Public Officers
and those provided must use it for all communications and receiving
E/Mails from Public!
- Internet has advanced like anything. Can some software programme
not be used to ensure that Authorities giving Failure Notices can bring
such unhelpful working to the notice of concerned authorities like DOPT
and similar State authorities to take up suitably
for remedying these serious lapses affecting the interest of
Public? Can such Authorities giving Failure Notice not correct E/Mail
addresses in which some minor error is done by senders, as all E/Mails are
registered and easily available to such Authorities instead of sending big
big Failure Notices? Kindly, do needful, as possible and necessary.
- It is observed repeatedly that writing a Grievance in your Portal is very tiresome and complicated for Citizens and methods require to be simplified. Even after writing less than 4000 characters, written material gets evaporated in air(!) with the following: Description should be less than 4000 characters Special Characters are not allowed in Subject description
Can not
such written material be allowed to remain for correction by citizen, just as
particulars of individual remain? Only code number may be fresh.
To-day, I wrote in Portal about E/Mails 4 times and all the
four times, this Notice came, though
characters were less than 4000 and except fullstop., no other abbreviations or
special characters were used. Even the indication above writing space indicated
that characters were less than 4000. Why not have an automatic devise, which
may not accept more than fixed characters or why at all have any limit of
characters? Why have a restriction for
special characters at all? If absolutely necessary, show in each Grievance
Recording Page which special characters should not be used. Kindly, simplify the
procedure of recording Grievances.
- While seeing Status Position, original Grievance should be shown or
indication given as to where original grievance is available.
Thanking You,
Yours Sincerely,
(M.V.Ruparelia)
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