Letter to President for introducing suggestions for improving Grievance Solving Machinery.

To Date: 20-10-09.
Smt. Pratibhatai Patil,
The President Of India,
Rashtrapati Bhawan, New Delhi-110101.

Respected Madamji,

Sub: Apply Apply No Reply- - - Reforming the BABUDOM in 100 DAY PROGRAMME of the Present GOVERNMENT.
Ref: My Letter dt 7-9-09. Web Site Registration No. PRSEC/E/2009/06670.

In continuation of my letter dt 7-9-09, the following suggestions are made for immediate implementation to give some quick relief to Citizens, pending detailed analysis of the Problem of not dealing with grievances of Citizens by experts and laying down effective procedure.

All letters/Applications/Representations received from Citizens via E/Mail by any Public Authority should be automatically acknowledged by machine on receipt, as it is observed that no action is taken on matters received through E/Mail. This will not require any budgeting or complicated procedure.
Reply by E/Mail of matters received by E/Mail must be made compulsory, as most of Public Authorities do not use internet for replies, though crores of rupees are spent by Government for computers for expeditious disposal of all matters.
Each Public Authority must provide ``Query`` or ``Information Centre`` in their Web Sites for giving replies to all queries/information asked by Citizens. Each Public Authority should provide Grievance Portal also with Status position.
Independent machine number acknowledgements for each letter/representation/Application by Centralized Receipt Section for each receipt by post/speed post/personal delivery should be introduced indicating the name of Department/Section/Officer to whom that letter is sent.
Each Letter-Head of Public Authority should contain full postal address with Pin, E/Mail Address of the Department, Section and of dealing officer, Telephone & Mobile number of Dept/Section/Dealing officer for easy identification & quick communication. Most of the Central Ministries do not give address and Pin Code, leave apart phone & E/Mail address.
All Public Authority Phones should be provided with Recording Machines to enable the Citizen to get his complaint recorded when no one attends the phone. A devise to record only names, time and date of all calls on such Public Phones even when some one receives the phone may also help Citizens, as any talk/reminder on phone is generally denied by the receiver.

Kindly consider the above suggestions for immediate implementation, which do not require additional funds etc and if introduced will give some relief to Citizens facing high-handedness of BABUDOM giving stock reply that Representation/Letter/Application are not received.